Customer Reviews & Stories

I am always hesitant going to any automotive shop because I am a female. However, the people at at this shop made me feel comfortable and confident that I had made a good choice. They were able to squeeze me in without an appointment, and got my oil change done quickly. They also did an assessment of my car and let me know or anything they thought would need to be done in the near future. They didn't do any extra work without my approval and weren't pushy about it either. They also followed up afterwards.

— Yelp User

These guys are amazing! Terrific customer service, thorough and detailed work, easy to schedule, and all for such affordable prices! I will be using their services for all my automotive needs from here on out.

— Yelp User

Fair prices, awesome customer service and flexible if you need a ride nearby while vehicle is being serviced. Jackie in the front office is super and Marc the mechanic is great at his job

— Google Review

I am very skeptical of mechanics... to the point of pushing off services until they can wait no longer.  I just took my car to Bill's for the first time on the recommendation of a friend.  It was truly the best experience I've ever had with regards to car repair.  I felt that they were thorough, explained everything to me in simple terms and did not push anything unnecessary on me.  In the end I got my problems taken care of and the piece of mind that I needed about my regular maintenance.  I will be returning for any and all future car needs!

— Yelp User

These guys really are incredible.  They are honest, fair, reasonable, polite, easy to talk to, understanding...and anything else you can think of that's great.  When things get complicated, they help you problem solve, they educate you on your options, they don't push any particular part or repair option.  I had one of two things wrong with my car.  They said they'd try one, and if that wasn't the problem they'd try the other option.  They did not charge me for trying both options, only for the one that proved to be the problem.  Integrity is the only word that comes close!  There is a reason why you won't see a bad review of these guys!

— Yelp User

My truck broke down unexpectedly this morning. Not knowing any mechanics in the area, I searched Google for mechanics in the area close to where I was. Bill's Crestmoor Automotive had good reviews and was a block away so I decided to take a chance and I am glad I did. Bill was working the counter when I arrived and I told him the issues I was having and left the truck with him. I received a call from Chris about noon, which was only three hours after I left the truck explaining what the problems were. I said go ahead and fix it and they said it would be ready by the end of the day. I was shocked at the quick repair of the vehicle. Both Bill and Chris are awesome with there customer service and tell you what you need repaired at that moment and what you will need repaired in the future. It's hard to find honesty and people you can trust in the automotive repair business, but you don't have to worry about that here. Thanks Bill and Chris, you have gained a customer for life!

— Yelp User

Love Bill's shop!  Bill and Frank worked on my Subbie for years!!!  They did a great job and kept it running for years.  They have also always gone out of their way to provide great service such as driving me home or to work (when they can) when I drop off my car.  When I was a single lady they were the best (they still are, I just got married and bought a new car).  I highly recommend them!

— Yelp User

Great shop! I was referred by a friend, and everyone knows word of mouth is the best form of advertising. Well Bill lived up to the word, found, and fixed my issue on the same day I took it in! Not only is my Jeep fixed, but their customer service was the best I have received from any previous shop I have ever been in, in the 15 years I have been driving! Fair prices, great customer service, and quality work! Don't go to a dealership and instead come here! Thank me later.  Thanks again Bill and Kris, I WILL be back!!!

— Yelp User

stopped in without an appointment with a headlight issue.  Chris and Bill were super friendly, dropped what they were doing, put my car on the lift and helped me out on the spot saving me who knows how many hours and frustration if I attempted it myself.    Will definitely return, but hopefully not any time soon;)  Thanks again!

— Yelp User

We were at the light at Holly and Jewell on our way to pick up a rental car for a trip. I had my mom and 6 month old son in tow and it was hot. Just before the light changed I heard a loud bang that sounded as if it came from under my van. Immediate panic. Mom pointed out the small repair shop that we were literally right in front of so I pulled in in a hurry. We walked over and picked the part up out of the street and went in to see what we were in for. The part that fell out was the belt tensioner and it was done for along with the serpentine belt. We talked to them and explained we were headed out of town and they were very helpful and friendly. They were patient with the fact that we had a baby and had to sit in their waiting room/office area for over a half an hour waiting for our ride. When we got home The van was fixed and ready to go and we paid $220 after taxes. They only charged $60 in labor! The bill also listed other things that I need to fix when I am able. I'm pretty sure its family owned and run. We had a great experience and we will be going back soon to have more work done on my car and to have work done on my mom's truck. They day we broke down, the lot was so full you could barely get in out out but when I drove by this weekend there were maybe 3 cars. They have a lot of customers but they work fast and at fair prices. You never know who to trust in a big city but in my experience, You can trust them!

— Yelp User

Awesome.   They rock.  Nice people,  fair priced, honest.  Will share this good mechanic with all my friends.

— Yelp User

Needed a mechanic to look over a car I was thinking about buying.  The team at Bill's put the car up on the lift and found about $4,000 dollars worth of repairs the car would have needed.  Dodged a lemon because of them!   They were very friendly, knowledgeable and honest.  For a guy who just pulled in off the street, they were amazing.  Will definitely be going back there!!!

— Yelp User

My family has used Bill's since it opened and we've always been happy.  I've referred numerous friends to him, and they have also been well-taken care of. He is honest, fair, and knowledgable.  Even if you don't know anything about cars, you can feel confident going to him.  He won't try to cheat you or make up repairs you don't need, and will take the time to explain to you the problem in a way you can understand it. Definitely a rarity in the mechanic world.

— Yelp User

Awesome mechanic.  Reliable, honest, fair, reasonable, quick.  It's really hard to find a mechanic you can trust - but your search is over!  My family has been using him for decades, and we love him.  I've sent all my friends to him. 

— Yelp User

They do an ok job. Good shop. They fix mistakes and take responsibility.

— Facebook User

Bill Crestmoor automotive is the best. Love the service and quality work on my vehicles. Thank you Bill and Chris.

— Facebook User

Bill runs a great shop is very knowledgeable, friendly, and is a man of his word.  What more could you ask for than a good honest mechanic?

— Google Review

This type of Mechanic is nearly impossible to find.  They are well rounded in their ability, not being too specialized. They are personal, and honest.  I brought my Vehicle in for a strait forward repair, I received a strait forward estimate and the repair was done with no "extras" in the end.  I also had another "issue" that I wanted a second opinion on and feel I received a very honest evaluation.  In the end I saved hundreds of dollars going to a knowledgeable LOCAL mechanic. If you are looking for a "go to" mechanic, I recommend this Shop!

— Google Review

Great guy and honest!!! 

— Google Review

Awesome honest folks!!!

— Google Review

Well, I guess I should have know better than to take my car to the dealership. My car was leaking coolant and obviously it was overheating. VW told me that I needed to replace 3 parts and that that the reason that my car was overheating was because the cooling fan was broken. After being told that my repairs would be over $2,000 I decided to ask around for a good mechanic. A co-worker of mine gave me his number and I eventually brought my car to Bill. After inspecting it for a couple hours he quoted me a repair price which was a fraction of the dealership. To top it all off he let me know that the cooling fan was working perfectly and that id did not need to be replaced even though I had shown him the dealerships diagnoses. All in all this guy is awesome and honest. 

— Google Review

I needed some major 100,000 mile maintanence done on my car including timing belt replacement, tensioner and water pump. Car maintenance has been a stressful experience in the past, but Bill Crestmoore provided excellent service which made the experience actually PLEASANT!!!!! From the first phone call to the time I picked up the car, they were professional, friendly, and enjoyable to work with. I have found my new go-to auto shop!

— Google Review

Thank you Bill and team! I feel like I always get an honest assessment of what needs to be done on my vehicle and the price is reasonable. This is so essential to my family and our budget. Another customer for life!

— Google Review

My truck broke down unexpectedly this morning. Not knowing any mechanics in the area, I searched Google for mechanics in the area close to where I was. Bill's Crestmoor Automotive had good reviews and was a block away so I decided to take a chance and I am glad I did. Bill was working the counter when I arrived and I told him the issues I was having and left the truck with him. I received a call from Chris about noon, which was only three hours after I left the truck explaining what the problems were. I said go ahead and fix it and they said it would be ready by the end of the day. I was shocked at the quick repair of the vehicle. Both Bill and Chris are awesome with there customer service and tell you what you need repaired at that moment and what you will need repaired in the future. It's hard to find honesty and people you can trust in the automotive repair business, but you don't have to worry about that here. Thanks Bill and Chris, you have gained a customer for life!

— Google Review

These guys really are awesome.  It's hard to find a good shop.  There are so many.  You never want to find out the hard way that you chose the wrong one.  It's too expensive and can be devastating.  Bill's Crestmore Auto is by far the best shop we've every taken our cars to, and we are repeat customers.  The prices are reasonable and fair.  No worries.  Check out the other reviews.  They are all good for a reason!

— Google Review