Customer Reviews & Stories

Bill's Crestmoore was beyond amazing! Definitely our forever automotive spot!

— Google Review

What a great service center. If there were 10 stars that's what theywould receive. Extremely accommodating, diagnosed the problem with oil drip on my 1960 Ford F250, did a complete once over for other issues, provided detailed list of recommendations with zero pressure for them to do the work. Did a chassis lubrication while I had lunch down the street Friendly staff and I felt welcome from the time I walked in until I left which is unusual for a first time visit from out of town. Chris the manager took the time to talk with me, from 6 feet wearing a mask. She was very friendly to a stranger. Highly recommended, especially to those of you who own vintage vehicles. Bill really knows his stuff. WELL DONE!!! Oct 2020. Second visit for oil pump installation and new transmission mounts. Another great job. Chris, manager, ferreted out the parts for this old beast and had the work completed in a couple of days. A great place to have your car serviced. With a 60 year old truck I'll be a regular customer.

— Google Review

I am always hesitant going to any automotive shop because I am a female. However, the people at at this shop made me feel comfortable and confident that I had made a good choice. They were able to squeeze me in without an appointment, and got my oil change done quickly. They also did an assessment of my car and let me know or anything they thought would need to be done in the near future. They didn't do any extra work without my approval and weren't pushy about it either. They also followed up afterwards.

— Yelp User

These guys are amazing! Terrific customer service, thorough and detailed work, easy to schedule, and all for such affordable prices! I will be using their services for all my automotive needs from here on out.

— Yelp User

Fair prices, awesome customer service and flexible if you need a ride nearby while vehicle is being serviced. Jackie in the front office is super and Marc the mechanic is great at his job

— Google Review

I am very skeptical of mechanics... to the point of pushing off services until they can wait no longer.  I just took my car to Bill's for the first time on the recommendation of a friend.  It was truly the best experience I've ever had with regards to car repair.  I felt that they were thorough, explained everything to me in simple terms and did not push anything unnecessary on me.  In the end I got my problems taken care of and the piece of mind that I needed about my regular maintenance.  I will be returning for any and all future car needs!

— Yelp User

These guys really are incredible.  They are honest, fair, reasonable, polite, easy to talk to, understanding...and anything else you can think of that's great.  When things get complicated, they help you problem solve, they educate you on your options, they don't push any particular part or repair option.  I had one of two things wrong with my car.  They said they'd try one, and if that wasn't the problem they'd try the other option.  They did not charge me for trying both options, only for the one that proved to be the problem.  Integrity is the only word that comes close!  There is a reason why you won't see a bad review of these guys!

— Yelp User

My truck broke down unexpectedly this morning. Not knowing any mechanics in the area, I searched Google for mechanics in the area close to where I was. Bill's Crestmoor Automotive had good reviews and was a block away so I decided to take a chance and I am glad I did. Bill was working the counter when I arrived and I told him the issues I was having and left the truck with him. I received a call from Chris about noon, which was only three hours after I left the truck explaining what the problems were. I said go ahead and fix it and they said it would be ready by the end of the day. I was shocked at the quick repair of the vehicle. Both Bill and Chris are awesome with there customer service and tell you what you need repaired at that moment and what you will need repaired in the future. It's hard to find honesty and people you can trust in the automotive repair business, but you don't have to worry about that here. Thanks Bill and Chris, you have gained a customer for life!

— Yelp User

Love Bill's shop!  Bill and Frank worked on my Subbie for years!!!  They did a great job and kept it running for years.  They have also always gone out of their way to provide great service such as driving me home or to work (when they can) when I drop off my car.  When I was a single lady they were the best (they still are, I just got married and bought a new car).  I highly recommend them!

— Yelp User

Great shop! I was referred by a friend, and everyone knows word of mouth is the best form of advertising. Well Bill lived up to the word, found, and fixed my issue on the same day I took it in! Not only is my Jeep fixed, but their customer service was the best I have received from any previous shop I have ever been in, in the 15 years I have been driving! Fair prices, great customer service, and quality work! Don't go to a dealership and instead come here! Thank me later.  Thanks again Bill and Kris, I WILL be back!!!

— Yelp User

stopped in without an appointment with a headlight issue.  Chris and Bill were super friendly, dropped what they were doing, put my car on the lift and helped me out on the spot saving me who knows how many hours and frustration if I attempted it myself.    Will definitely return, but hopefully not any time soon;)  Thanks again!

— Yelp User

We were at the light at Holly and Jewell on our way to pick up a rental car for a trip. I had my mom and 6 month old son in tow and it was hot. Just before the light changed I heard a loud bang that sounded as if it came from under my van. Immediate panic. Mom pointed out the small repair shop that we were literally right in front of so I pulled in in a hurry. We walked over and picked the part up out of the street and went in to see what we were in for. The part that fell out was the belt tensioner and it was done for along with the serpentine belt. We talked to them and explained we were headed out of town and they were very helpful and friendly. They were patient with the fact that we had a baby and had to sit in their waiting room/office area for over a half an hour waiting for our ride. When we got home The van was fixed and ready to go and we paid $220 after taxes. They only charged $60 in labor! The bill also listed other things that I need to fix when I am able. I'm pretty sure its family owned and run. We had a great experience and we will be going back soon to have more work done on my car and to have work done on my mom's truck. They day we broke down, the lot was so full you could barely get in out out but when I drove by this weekend there were maybe 3 cars. They have a lot of customers but they work fast and at fair prices. You never know who to trust in a big city but in my experience, You can trust them!

— Yelp User

Awesome.   They rock.  Nice people,  fair priced, honest.  Will share this good mechanic with all my friends.

— Yelp User

Needed a mechanic to look over a car I was thinking about buying.  The team at Bill's put the car up on the lift and found about $4,000 dollars worth of repairs the car would have needed.  Dodged a lemon because of them!   They were very friendly, knowledgeable and honest.  For a guy who just pulled in off the street, they were amazing.  Will definitely be going back there!!!

— Yelp User

My family has used Bill's since it opened and we've always been happy.  I've referred numerous friends to him, and they have also been well-taken care of. He is honest, fair, and knowledgable.  Even if you don't know anything about cars, you can feel confident going to him.  He won't try to cheat you or make up repairs you don't need, and will take the time to explain to you the problem in a way you can understand it. Definitely a rarity in the mechanic world.

— Yelp User

Awesome mechanic.  Reliable, honest, fair, reasonable, quick.  It's really hard to find a mechanic you can trust - but your search is over!  My family has been using him for decades, and we love him.  I've sent all my friends to him. 

— Yelp User

They do an ok job. Good shop. They fix mistakes and take responsibility.

— Facebook User

Bill Crestmoor automotive is the best. Love the service and quality work on my vehicles. Thank you Bill and Chris.

— Facebook User

Bill runs a great shop is very knowledgeable, friendly, and is a man of his word.  What more could you ask for than a good honest mechanic?

— Google Review

This type of Mechanic is nearly impossible to find.  They are well rounded in their ability, not being too specialized. They are personal, and honest.  I brought my Vehicle in for a strait forward repair, I received a strait forward estimate and the repair was done with no "extras" in the end.  I also had another "issue" that I wanted a second opinion on and feel I received a very honest evaluation.  In the end I saved hundreds of dollars going to a knowledgeable LOCAL mechanic. If you are looking for a "go to" mechanic, I recommend this Shop!

— Google Review

Great guy and honest!!! 

— Google Review

Awesome honest folks!!!

— Google Review

Well, I guess I should have know better than to take my car to the dealership. My car was leaking coolant and obviously it was overheating. VW told me that I needed to replace 3 parts and that that the reason that my car was overheating was because the cooling fan was broken. After being told that my repairs would be over $2,000 I decided to ask around for a good mechanic. A co-worker of mine gave me his number and I eventually brought my car to Bill. After inspecting it for a couple hours he quoted me a repair price which was a fraction of the dealership. To top it all off he let me know that the cooling fan was working perfectly and that id did not need to be replaced even though I had shown him the dealerships diagnoses. All in all this guy is awesome and honest. 

— Google Review

I needed some major 100,000 mile maintanence done on my car including timing belt replacement, tensioner and water pump. Car maintenance has been a stressful experience in the past, but Bill Crestmoore provided excellent service which made the experience actually PLEASANT!!!!! From the first phone call to the time I picked up the car, they were professional, friendly, and enjoyable to work with. I have found my new go-to auto shop!

— Google Review

Thank you Bill and team! I feel like I always get an honest assessment of what needs to be done on my vehicle and the price is reasonable. This is so essential to my family and our budget. Another customer for life!

— Google Review

My truck broke down unexpectedly this morning. Not knowing any mechanics in the area, I searched Google for mechanics in the area close to where I was. Bill's Crestmoor Automotive had good reviews and was a block away so I decided to take a chance and I am glad I did. Bill was working the counter when I arrived and I told him the issues I was having and left the truck with him. I received a call from Chris about noon, which was only three hours after I left the truck explaining what the problems were. I said go ahead and fix it and they said it would be ready by the end of the day. I was shocked at the quick repair of the vehicle. Both Bill and Chris are awesome with there customer service and tell you what you need repaired at that moment and what you will need repaired in the future. It's hard to find honesty and people you can trust in the automotive repair business, but you don't have to worry about that here. Thanks Bill and Chris, you have gained a customer for life!

— Google Review

These guys really are awesome.  It's hard to find a good shop.  There are so many.  You never want to find out the hard way that you chose the wrong one.  It's too expensive and can be devastating.  Bill's Crestmore Auto is by far the best shop we've every taken our cars to, and we are repeat customers.  The prices are reasonable and fair.  No worries.  Check out the other reviews.  They are all good for a reason!

— Google Review

What a great service center. If there were 10 stars that's what they would receive. Extremely accommodating, diagnosed the problem with oil drip on my 1960 Ford F250, did a complete once over for other issues, provided detailed list of recommendations with zero pressure for them to do the work. Did a chassis lubrication while I had lunch down the street Friendly staff and I felt welcome from the time I walked in until I left which is unusual for a first time visit from out of town. Chris the manager took the time to talk with me, from 6 feet wearing a mask. She was very friendly to a stranger. Highly recommended, especially to those of you who own vintage vehicles. Bill really knows his stuff. WELL DONE!!!

— Google Review

I moved to CO about a year ago and I’ve been trying to find a good, local, trustworthy auto body shop to take my Hyundai Electra to. I’m happy to say I have found my spot. They were extremely friendly, explained everything well, and answered any and all questions I had. They also recommended certain maintenance on my vehicle to keep it running optimally.

— Google Review

I've been going to Bills to diagnose my shaking steering wheel problem and they have been more than helpful, professional, knowledgeable and kind with me. Plus their warranty and text service is awesome. Some photos of parts going bad would be nice to add in the summary of needed services estimate that they send you online, I've had another shop include photos and that was nice to see. But that's no big deal they are thorough in describing what's going on. Can't ask for much more than that! Thank you Bills!

— Google Review

Five stars just isn't enough to rate the awesome customer service

— Google Review

I’ve used Bill’s Crestmoor for over 8 years. Service has been excellant . I like how they also lists any future needs your car may need.

— Google Review

My family has been loyal Bill's Crestmoor Automotive customers for over 30 years. They are quite simply the best auto repair shop in Denver!

— Google Review

The people working at Bill’s Automotive were so nice and professional. I got my car fixed the day that I took it into the shop!

— Google Review

I t was my first time and the customer service was excellent also i'm very happy with the work done and will return back in the future

— Google Review

They did a amazing And Timely job on my truck everything they said they were going to do it went beyond my expectations I would highly consider them again

— Google Review

These guys are the best! They helped educate me on the issue with my car and were even able to squeeze me in for an oil change before I had to go to work for the day. The people at this shop are very professional and kind. They did not try to force me into any repairs that were unnecessary. Weston was my main point of contact and was able to answer all my questions and get me back on the road! Highly recommend

— Google Review

Cannot recommend these guys enough! The whole team is kind, patient, and genuine. They take my 10 calls a day in stride, are always willing to take the time to explain what repairs are and why they are needed (and even answer unrelated car questions!! They helped advise me through the car buying/selling process, help me plan for upcoming repairs/maintenance, etc.). Their prices are extremely fair, reasonable, and honest, and they do their work well and carefully. Even though I live 35 minutes away from them now, I will never take my car anywhere else. As someone w/ major car anxiety, I’m so grateful to have found them!

— Google User Review

Awesome staff from start to finish. Great price. Will definitely recommend them to anyone. Fair prices and very knowledgeable. Will use in future services as well. Thank you Bills. You guys were great. Happy holidays.

— Google User Review

Such a wonderful experience. I highly recommend these guys if you’re looking for a place to trust and have the best customer service.

— Google User Review

Very professional and personable. My only complaint is they were not very good at communicating. I had to call a couple times to get updates, etc.

— Google User Review

Fixed my AC for a reasonable price!

— Google User Review

I just had my brakes done. This was the second time I had service from Bill's. They are some amazing people. The staff actually treats you like a family member. I needed my brakes done and they came to my house picked up my car done my brakes and delivered my car back home. Now that's what I call "Red Carpet " treatment. Dex

— Google User Review

Great shop, friendly people that were honest with what needs to be fixed now and what is coming due soon. I thought their prices were good and I would come back for more service when needed. Thanks!

— Google User Review

I am so happy i finally found a mechanic that treats me like a person and not a $$$$ sign. They call every once in awhile just to see how im doing! My car is running like a champ and i think the prices are reasonable(i don't really know about those things) but i do know this is a partnership i want for a lifetime! Great courteous staff! Shout out to Westin and Jackie- love you guys!!!

— Google User Review

I have been taking my cars in to this shop for years. They do everything from oil changes to major repairs. I have always been treated professionally, courteously and kindly. This is a great family business to support.

— Google User Review

First time going to this business and was impressed with professionalism of service. Just bought a used Lexus NX Hybrid and had never had to service it before. Looking at reviews, this business was under 3 miles from my house and had great reviews. I believe they are warranted and will bring my Lexus back to them again.

— Google User Review

They were so friendly and were awesome at communicating with me. They could not fix my problem but they took a good run at it and I completely enjoyed the experience of not getting to the finish line. That had everything to do with their demeanor and communication

— Google User Review

Upon my first visit, I found the folks at Bill’s to be friendly, professional, and honest. I felt they communicated clearly with me and answered all my questions. The service they provided absolutely fixed the puzzling problem with my little 2013 Hyundai Accent. I have since returned to them for regular service on the Hyundai and our 2012 Scion. Every time I have been impressed by their efficiency, their courtesy, and their dedication. I recommend them to all my friends!

— Google User Review

This was my second time there and they always treat me like a valued customer and explain everything that is going on with my car to me. I appreciate their expertise and care for me as a customer. This is the only place I will take my car in Denver.

— Google User Review

This service was excellent. They got the job done. They were straight forward and I never felt like I was being haggled. I’ll def continue coming back!

— Google User Review

Great service, on time and friendly!

— Google User Review

Great communication and quick turnaround. Would definitely go back!

— Google User Review

I’ve used Bill’s Crestmoor for over 8 years.

Service has been excellant .

I like how they also lists any future needs your car may need.

— Google User Review

Made a reservation for a synthetic oil change & tire rotation. This was completed around noon. During check-out, the Service Rep mentioned what the Tech noticed and what I should be aware of. Friendly, informative and I'm happy with the services completed. I'm sure it'll be noticed, Parking Is Tight.

— Google User Review

I go to Bill's for all of my cars needs. They are always honest and well priced. I've dealt with many bad shops closer to me in Centennial and once I found Bill's, I never looked back. CTS tried to upcharge me thousands of dollars when Bill said I just needed my coils replaced. Everything works great. Can't recommend a mechanic more. It gives me joy to know I've found a lifelong mechanic near me.

— Google User Review

As always, everyone at Bill's Crestmoor Automotive was great. The service they provide is top notch for not only your car but for you also. They go above and beyond to be professional, helpful, and patient. From the first time I went in for work on my 14-year-old car, they treated me like a friend, not someone they didn't know, and have been terrific every time I've visited or called with an issue. Can't say enough nice things about them or their quality of work.

— Google User Review

My car horn stopped working along with a few other items and Bill's Crestmoor took care of everything. Cris is patient and friendly. She helped me prioritize car maintenance needs and communicated efficiently throughout the process. Customer service was great. This is an honest, good quality auto repair shop.

— Google User Review

My experience with Bill and Chris has included some trying moments, including a mistake on their end. I almost wrote a review after that mistake and I’m so glad I didn’t. Instead I was open and honest with Chris, and she was also open and honest, throughout the entire process.

If you were to observe their clientele, you would notice that most of them are lifers, only taking their cars to Bill’s Crestmoor. And you can now consider me a lifer. When the owners take the time to explain things, and they’re open and honest, what more can you ask? They’ve kept my junker running, making it safer, but honestly advised that I move on from it.

These are truly good people, who actually care about their customers, over the bottom dollar. I highly recommend them.

— Google User Review

I am so thankful I discovered this 5 ⭐ mechanic shop! They are everything a shop should be: professional, highly skilled, and go above and beyond to help me to keep my 🚗 in tip top shape! Their prices are wonderful and well worth every penny! They even picked up my car and brought it back to me at no charge, a blessing as I am a single lady.

Anyone would be lucky to avail themselves of such a delightful business!

— Google User Review

The mechanics at Bill's are kind, fair, thorough, knowledgeable and trustworthy. You're in great hands with them!! They will continue to get my service because they do whats right.

— Google User Review

Treated me extremely well! They did an excellent job and I found them 100% honest! I have already started recommending them!

— Google User Review